.comment-link {margin-left:.6em;}

Everything eCommerce

Wednesday, March 09, 2005

Featured Client : Ewatches.com

I plan on featuring some of the ecommerce stores that I've built for clients over the last 8 years or so in a new section called Featured Clients. The first one is one of the more recent website designs that I have done. Ewatches.com was launched in November 2004 as a new ecommerce site that utilizes ShopSite PRO for the shopping cart, and a slew of custom templates, and custom add-on modules. The result is a clean, professional website that is effectively selling a wide selection of designer watches. Let me know what you think.


Feast or Famine: The Age Old Problem

I find that within my industry there is a never ending cycle of feast and famine. Some months you will be swimming with work and then the next month have little to no prospects of additional work. We have been able to flatten the troughs through site maintenance for large companies and organizations, but the core problem still remains.

From the time I first talk to a prospect to the time that they "pull the trigger" and begin a project typically takes 1 -2 months. What ends up happening is that during down time, I spend a lot of time trying out new marketing campaigns and ways of soliciting customers. Then about 2 months later I see the fruits of the effort but I am overwhelmed with work to continue my promotional efforts. Some of the problem may be that we have a tendency to see promotion work (like this blog, and the book I'm writing) as things that don't pay the bills. It's then easy to push aside this important work for the customers who are paying us to develop their online store.

Almost every industry suffers from this cyclical nature, whether it's traditional retailers, health clubs, the greeting card industry or car dealers. The trick is to minimize the down time, and control the pace of the uptime. Since starting this blog, I've deployed 6 new online stores, developed 3 custom application and had 2 major product rollouts, and the frequency of posts can be tracked to how many hours / day were occupied with all of this development work.

Do you have any suggestions on how you've reduced the feast / famine nature of your business? I would love to hear your experiences.

Wednesday, March 02, 2005

Page Rank and Optimization are Still King for Driving Visitors.

I ran across an interesting article on WebProNews.

Editors Note: The Search Engine Strategies conference kicked off in New York yesterday. As usual, there are a number of panels featuring some very useful and educational information.One such panel attended by Andy Beal detailed the many different types of search behavior. This section detailed how searchers respond to search results. Are they satisfied or do they have to conduct another search?With this in mind, how does the behavior of visitors coming from search engines affect the design and optimization of your site? Discuss in WebProWorld.

I love looking at the various surveys and studies that float around in the search space. So you can imagine the drool running down my chin, at the thought of the "Search Behavior" session. Panelists shared details of various recent surveys. It was a cornucopia of search trivia.

Dr Bonny Brown Director of Research and Public Services, Keynote Systems, gave details of their study of 2000+ panelists who were invited to log on to the web using a browser companion that measures browsing habits and asks questions.

They revealed which of the search engines were the most popular. No surprises that Google was the top rated search engine. What was interesting is that out of all of the votes cast, Yahoo, MSN and Ask Jeeves all had double digit gains (compared to the same study 6 months ago), while Google maintained the lead, its growth was the lowest among the big four. A sign the Google juggernaut might be losing a little steam.

Other useful snippets from Brown:

1 in 2 searchers will use another search engine, if they cannot find what they are looking for.

1 in 3 searchers use search engine toolbars - the greatest retention tool the search engines ever created, in my opinion.

17% of searchers use different search engines for different types of searches.

Gord Hotchkiss of Enquiro will probably never have to worry about losing his "search behavior monitoring" crown. As kids today say, "he rocked".

His new study - to be released later today, so you're getting a sneak peak - demonstrated that despite all of the things we think lead to click-thrus and sales, "rank" and "page position" are still the two most important factors to searchers.

Who gets the share of clicks? The number one organic position received 27.4% of all organic clicks, while 51% of all who click on paid results, pick the top paid search listing. This clearly shows that in paid search, you need your ad to be in the top position, while in organic, you can be in the top 3 to 5 results and still get a good share of the click-thrus.

Hotchkiss then went on to display a graph that demonstrated how confidence in search results reduces, the longer it takes a searcher to find what they are looking for. Changing their search request, gave the searcher a brief bump in confidence.

It may be hard to top the next piece of data shared by Hotchkiss. He demonstrated his eye-tracking survey (50 participants) - where participant's eye movements were tracked to accurately record which search results received the most attention.

He showed a Google search results page with an "eye tracking map" that looked similar to a thermal imagery chart (with the "hotspots" showing the most eye contact). The study distinctly showed most eyes look at the top left corner of the search results, with a small coverage at the top of the paid search results.

Hotchkiss explained that a users' eye is drawn to a triangle pattern which he named "Search's Golden Triangle", with searchers scanning from the top left to the page's "fold" line and then left (in a triangle pattern). While the triangle did not really extend below the fold, 60% of participants scrolled down below the fold, with only 40% taking a look at the paid search results on the right (above fold).

Finally he shared some data on how page position impacted visibility and ultimately click-thrus.

For Organic Results on Google:
100% visibility for the top 3 organic results
85% for the No.4 position
60% for the No. 5 position

For Organic Click-Thrus on Google:
28% click on the No.1 position
Drops to 12% by position No. 3
Remainder share 3-12% of click-thrus

For Paid Search Results on Google:
90% visibility for the top 2 AdWords advertisers
50% visibility for the No.3 position.

About the Author:
Andy Beal is Vice President of Search Marketing for WebSourced, Inc

Web everything-ecommerce.blogspot.com